Refund and Return Policy

This Refund and Return Policy (“Policy”) outlines the terms and conditions governing refunds and returns for purchases made through the Swift Direct Cargo website (“Website”) or services (“Services”). By making a purchase through the Website or Services, you agree to be bound by this Policy.

Refunds

1. Refund Eligibility: Refunds may be available for eligible purchases made through the Website or Services. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when it was received.

2. Refund Process: To request a refund, please contact our customer service team within 3 days of receiving your order. You may be required to provide proof of purchase and return the item to us at your own expense. Once we receive and inspect the returned item, we will notify you of the status of your refund.

3. Refund Method: Refunds will be issued in the original form of payment used for the purchase. Please allow 3 business days for the refund to be processed and reflected in your account.

Returns

1. Return Eligibility: Returns may be accepted for eligible items purchased through the Website or Services. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.

2. Return Process: To request a return, please contact our customer service team within 3 days of receiving your order. You may be required to provide proof of purchase and return the item to us at your own expense. Once we receive and inspect the returned item, we will notify you of the status of your return.

3. Return Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions

Certain items may not be eligible for refunds or returns, including:

– Customized or personalized items
– Perishable goods
– Gift cards or vouchers

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at support@tecexxpress.com.

Last Updated: 05/05/2024

By making a purchase through the Website or Services, you agree to be bound by this Policy.